Frequently Asked Questions

Ordering your tickets is quick and easy:

• Step 1: Choose your event (NBA, NHL, NFL, MLB game or Broadway show)
• Step 2: Select the seating category and number of tickets
• Step 3: Enter your personal information (name, email)
• Step 4: Complete the secure payment
• Step 5: Receive your e-tickets by email

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express
• PayPal: Secure payment via your PayPal account
• Apple Pay / Google Pay: For quick mobile payments

All payments are 100% secure and processed in euros (EUR).

Yes, all our prices are displayed in euros (EUR).

Unlike other American resale sites, you won't have any unpleasant surprises related to dollar/euro conversion. The displayed price is the final price you'll pay, with no hidden fees.

Absolutely. Your security is our priority.

• Encrypted payment via SSL 256-bit protocol
• Compliance with PCI-DSS standards
• 3D Secure authentication for credit cards
• Your banking details are never stored on our servers

Yes, a detailed order confirmation is sent to you by email immediately after your purchase. This document serves as an invoice and contains the details of your order, the total amount paid, and your order number.

Show and sports event tickets are generally non-refundable and non-exchangeable once the order is confirmed.

However, contact us if you encounter an exceptional situation, and we will review your request on a case-by-case basis.

If the event is officially cancelled (and not postponed), you will be fully refunded.

The refund will be processed:

• To the same payment method used at purchase
• Within 10 to 15 business days after the official announcement

In case of a rescheduled event:

• Your tickets remain valid for the new date
• You will receive new tickets with the updated date

If you cannot attend on the new date, contact our customer service.

Your tickets are sent to you by email as e-tickets (electronic tickets).

You will receive:

• An email with your tickets attached (PDF format)
• A QR code to present on your phone on the day of the event
• All practical information to access the venue

Your tickets are sent as soon as they become available.

For security reasons required by stadiums and venues, electronic tickets are sometimes only activated a few days or weeks before the event. The delivery time may vary:

• Sometimes very quickly after your order
• Sometimes several weeks or months after your purchase, but always before the event day

Yes, 100% guaranteed.

All our tickets come from official and verified sources. Each ticket is authentic and guarantees you access to the event.

Don't panic! Here are the steps to follow:

• Check your spam/junk folder
• Verify the email address used during the order

If after these checks you still haven't received anything, contact us immediately via WhatsApp or email.

You choose the seating category but not the exact seat number.

However, we guarantee:

• Seats in the chosen category
• Side-by-side seats if you order multiple tickets together
• A view consistent with the category description

We recommend arriving at least 30 minutes before the start of the event.

Why arrive early?

• Security checks: Bag inspection, metal detectors
• Finding your seats: American stadiums are huge
• Enjoy the atmosphere: Warm-ups, entertainment, food
• Avoid stress: Especially if it's your first time

At the entrance, you will need to present:

• Your e-ticket (QR code on phone or printed)

Tip: Download your tickets to your phone before arriving in case you don't have internet access at the venue.

Allowed:

• Small bags (max 35x35cm or 14x14 inches)
• Mobile phone and camera (no flash)
• Wallet, keys
• Empty water bottle (plastic)

Prohibited:

• Large bags, backpacks
• Outside food and drinks
• Professional cameras, selfie sticks
• Laptops, tablets

Yes! All American venues offer a wide range of food options:

• American classics: Hot dogs, burgers, nachos, popcorn
• Pizza, sandwiches, salads
• Drinks: Sodas, beers, cocktails (21+ with ID)

Good to know: Prices are high (expect $8-15 for a hot dog and a drink). Bring cash or a credit card.

Madison Square Garden (Knicks, Rangers):

• Subway: Penn Station (lines 1, 2, 3, A, C, E)
• Address: 4 Pennsylvania Plaza, Manhattan

Barclays Center (Nets):

• Subway: Atlantic Av-Barclays Ctr (lines 2, 3, 4, 5, B, D, N, Q, R)
• Address: 620 Atlantic Avenue, Brooklyn

Broadway Theaters:

• Subway: Times Square-42 St (lines 1, 2, 3, 7, N, Q, R, S)

• NBA game: 2h to 2h30
• NHL game: 2h30
• NFL game: 3h to 3h30
• MLB game: approximately 3h
• Broadway show: 2h to 2h45 (with intermission)

It depends on your budget and what you're looking for:

• Courtside / Floor: Closest to the players, ultimate VIP experience (very expensive)
• Lower Bowl (sections 100): Excellent value for view/price, close to the court
• Club Level: Premium comfort, access to lounges
• Upper Bowl (sections 200+): More affordable, overview of the game

Madison Square Garden (Knicks):

• Legendary arena, nicknamed "The Mecca of Basketball"
• Electric atmosphere, passionate fans
• Located in midtown Manhattan (Penn Station)
• Tickets generally more expensive

Barclays Center (Nets):

• Modern arena opened in 2012
• Located in Brooklyn (Atlantic Avenue)
• More relaxed atmosphere
• Tickets generally less expensive

Yes. All American venues are equipped for accessibility:

• Wheelchair-accessible seating
• Elevators and ramps
• Adapted restrooms
• Trained assistance staff

Contact us before your order for adapted seating.

The NBA season runs from mid-October to mid-April (regular season), followed by the playoffs through June.

• Pre-season: October
• Regular season: October to April
• All-Star Game: Mid-February
• Playoffs: April to June
• Finals: June

Absolutely! An NBA game is much more than just a sports match:

• Total entertainment: Animations, music, cheerleaders, mascot
• Unique atmosphere: The energy of American fans is contagious
• Non-stop action: Basketball is fast and spectacular
• Cultural experience: Immersion in American culture

Even without knowing the rules, you'll have an unforgettable time!

NBA (Basketball): New York Knicks, Brooklyn Nets

NHL (Hockey): New York Rangers, New York Islanders

NFL (American Football): New York Giants, New York Jets

MLB (Baseball): New York Yankees, New York Mets

Shows accessible without fluent English:

• The Lion King - Well-known story, spectacular visuals
• Aladdin - You already know the story
• MJ The Musical - Michael Jackson's music transcends language
• Chicago - Impressive choreography

Shows requiring good English:

• Hamilton - Complex and fast lyrics
• The Book of Mormon - Dialogue-based humor

There is no strict dress code for Broadway shows.

• Smart casual recommended (clean jeans + nice shirt/blouse)
• Avoid overly casual outfits (shorts, flip-flops, sports jerseys)
• For weekend matinees, the style is more relaxed

Family-friendly shows (all ages): The Lion King, Aladdin, Frozen, Harry Potter

Shows for adults / teens: The Book of Mormon, Chicago, Moulin Rouge

Note: Children under 4 are generally not admitted in Broadway theaters.

• Hamilton - The musical phenomenon about the Founding Fathers
• The Lion King - A stunning visual classic
• Wicked - The story of the witches from The Wizard of Oz
• MJ The Musical - Tribute to Michael Jackson
• Moulin Rouge! - A flamboyant and romantic show
• The Book of Mormon - A hilarious musical comedy

Check out our Broadway page for all shows.